Re:Air carriers are still failing people with disabilities
by adam_gyroscope on Thursday May 11, 2017 @01:48PM
(#14318019)
In some airports, airlines are essentially leasing gate space from the airport and any software the airline wants installed on the gate computer has to work in a very fixed set of constraints.
The shared gate agent computers are built from an industry-standard OS image (8 years or so ago this was Windows XP SP2, and not SP3, never SP3).
Re:Air carriers are still failing people with disabilities
by gregmac on Thursday May 11, 2017 @11:55AM
(#14317016)
This is why exceptional cases require exceptional responses, especially when a human that is going to get fatigued is involved.
Don't just beep the same way every scan beeps, make a different noise. Show a large red "STOP" sign on the screen along with the problem.
When you need to alert a human to an event that only happens once in every few hundred cases, you can't be subtle.
Re:Air carriers are still failing people with disabilities
by douche on Thursday May 11, 2017 @12:21PM
(#14317239)
> When you make someone manually scan 150 people they stop paying attention
Bingo. This is not really a job that people, in general, are any good at. If there was an automated turnstile that didn't suck, that'd be a great place for one, so they could focus on the exceptional cases instead of being lulled to sleep by the happy path.
There is also likely a human error component. When you make someone manually scan 150 people they stop paying attention. They should have some kind of error message, but if it looks like other error messages (like the ask about emergency exit message), it's possible the human confused the error and cleared it.