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Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @07:51AM (#14106001)
Also, we know now that it's illegal to remove customers after boarding, unless they do something illegal. Saying no isn't illegal.
Re:United removes first-class passenger to make room for 'hi... by koolba on Thursday April 13, 2017 @08:06AM (#14106073)
I'm sure they could create a Soviet style no win situation if they want to.

"Sir please deplane we need your seat"

"No- I haven't done anything illegal and am in my seat already"

"Looks like he's not following crew instructions! Get em' boys!"

Re:United removes first-class passenger to make room for 'hi... by Gracana on Thursday April 13, 2017 @08:15AM (#14106123)
Like being arrested for resisting arrest.
Re:United removes first-class passenger to make room for 'hi... by colmvp on Thursday April 13, 2017 @09:46AM (#14106806)
Anytime someone mentions that, I'm reminded of the SFPD https://www.youtube.com/watch?v=7qhzdxYnwhg
Re:United removes first-class passenger to make room for 'hi... by owenversteeg on Thursday April 13, 2017 @10:58AM (#14107491)
God, that makes my blood boil. That's insane.

Looks like the officer, Sgt. Brian Stansbury, got off with nothing:

https://www.techdirt.com/articles/20160313/12001133892/compl...

Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @10:28AM (#14107212)
Re:United removes first-class passenger to make room for 'hi... by Markoff on Thursday April 13, 2017 @04:16PM (#14110560)
I am not familiar with this, what was the problem with photos and stepping aside, why she didn't want to do it?
Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @08:47AM (#14106334)
Well, it is possible to get there with a sufficiently bad attitude.
Re:United removes first-class passenger to make room for 'hi... by geggam on Thursday April 13, 2017 @09:16AM (#14106545)
Attitude isn't criminal.
Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @09:34AM (#14106685)
Maybe not, but with cops it's stupid. And it can get you dead, if things go very wrong. Extreme politeness is the best course, in my experience.
Re:United removes first-class passenger to make room for 'hi... by TillE on Thursday April 13, 2017 @11:34AM (#14107853)
That's an understandable survival strategy, but it's also a gross injustice which should be fixed.

Again I'll offer the example of Germany: cops are basically all armed, but they're very slow to pull out their gun. Even if you run at them with a knife, they'll aim for your legs. Saves a lot of lives, with just training and culture.

Re:United removes first-class passenger to make room for 'hi... by sangnoir on Thursday April 13, 2017 @10:02AM (#14106953)
"Pick up that can".
Re:United removes first-class passenger to make room for 'hi... by mirimir on Friday April 14, 2017 @06:42AM (#14113660)

    | [Cop:] May I see your license and registration?
    | Ah certainly...
    | [Cop:] What you're doing?
    | Chewin' chocolate
    | [Cop:] Where did ya get it?
    | Doggy dropped it
    | [Cop:] ...carry on
Butthole Surfers - Chewing George Lucas' chocolate

https://www.youtube.com/watch?v=VES_srfHmQE

Re:United removes first-class passenger to make room for 'hi... by rbcgerard on Thursday April 13, 2017 @08:05AM (#14106068)
Apparently united position is that you haven't "boarded" until the door has closed and plane has left the gate
Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @08:41AM (#14106286)
It must be defined somewhere in law or regulation.

Based on http://www.askthepilot.com/how-to-speak-airline/ it seems like "boarding" means to enter the plane.

Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @02:48PM (#14109818)
So in https://news.ycombinator.com/item?id=14108983 vilhelm_s posted this link: http://www.dorfonlaw.org/2017/04/united-airlines-own-contrac...

> One might argue that Dao had not completed “boarding” until the cabin door was closed. This argument would be wrong. The term “boarding” is not defined in the definition section of the contract, and absent an explicit definition in the contract, terms are to be afforded their plain meaning. “Boarding” means that the passenger presents a boarding pass to the gate agent who accepts or scans the pass and permits entry through the gate to the airplane, allowing the passenger to enter the aircraft and take a seat.

> It is possible in this regard to distinguish between the collective completion of the plane’s boarding process, which is not complete until all passengers have boarded and the cabin door is closed. But that is different from each passenger’s boarding, which is complete for each individual once he or she has been accepted for transportation by the gate agent and proceeded to the aircraft and taken his or her assigned seat.

Re:United removes first-class passenger to make room for 'hi... by FireBeyond on Thursday April 13, 2017 @01:05PM (#14108825)
And based on the FAA's definition of 'incidents', it's from the moment the _first_ passenger embarks to when the _last_ passenger has disembarked.
Re:United removes first-class passenger to make room for 'hi... by shimon_e on Thursday April 13, 2017 @08:15AM (#14106121)
That works both ways. If you are on a flexible ticket you can get a refund up until the door is closed. All these rules work 2 ways.
Re:United removes first-class passenger to make room for 'hi... by pbhjpbhj on Thursday April 13, 2017 @08:22AM (#14106163)
I'd like to see you try?
Re:United removes first-class passenger to make room for 'hi... by shimon_e on Thursday April 13, 2017 @08:27AM (#14106195)
I have multiple times deboarded a plane before take off. Due to change in business plans, flight delays, etc. In one case a passenger was sick on board and I asked to deboard as I didn't want to risk getting their cold.

This was all on Asian airlines. My few experiences on United have been terrible.

So in this case I'd say the regulations guiding airlines is fair. United's execution of these regulations is the problem. There are a million things United could have done in the chain of events to have avoided facing a PR backlash. As this is HN, I'd give a simple technical solution that would have avoided this whole problem:

The computer could have deboarded 8 passangers at random from order of lowest priority. United could have explained that if their employees don't catch this flight another flight with XXX passengers will be delayed / cancelled. This would allow the supervisor to use their own discretion to allow 4 of the 8 passengers to reboard.

Making the practice of "overselling" illegal is not the solution. There are times where problem could be cause by equipment swaps changing seat numbers. If we stop the airlines from overselling then travelling will become a lot more expensive.

Re:United removes first-class passenger to make room for 'hi... by deong on Thursday April 13, 2017 @10:30AM (#14107238)
So the computer picks 8 people, and you call out the first four on the list. One of them refuses, just like what happened here. Now what?

Your solution just has the airline crew going, "Fair enough, sir, you can stay" and then calling the next name. At that point, the next person knows that refusing is allowed, so he does too. Pretty quickly, you're absolutely going to be on a flight where five of the eight refuse, and now you're back to bludgeoning elderly asian people. And at some point, the whole system becomes public knowledge, and you now add the element of fights between passengers because we all know that only four of us get to refuse.

Or you just eject all eight of them and four can later reboard. Again, what if one or more refuse.

There is a solution in place already. United just didn't choose to employ it. United offered vouchers to anyone who wanted to voluntarily give up their seats. They reportedly bumped the offer one time. They didn't bump it enough. There's your solution. I promise you everyone on that plane had a price. You can find four people who'll take say $2000 to miss a flight to fucking Louisville. Does United think $2000 is too much? I guess so, but at that point, United has a problem that can be solved by effectively buying back some seats, and sellers get to set the price they'll take. It would have been a hell of a lot cheaper to have paid them.

Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @02:17PM (#14109536)
Yes. This is exactly it. United wants to buy back seats. So they just need to offer what sellers demand.
Re:United removes first-class passenger to make room for 'hi... by zeveb on Thursday April 13, 2017 @01:02PM (#14108796)
> So the computer picks 8 people, and you call out the first four on the list. One of them refuses, just like what happened here. Now what?

You inform the refusenik that he is trespassing; if he continues to refuse to leave, you inform him that police will be waiting for him at his destination, then call out the fifth name on the list. When you arrive at the destination, he goes to jail, while the four bumped passengers get vouchers and fly later.

Re:United removes first-class passenger to make room for 'hi... by shimon_e on Saturday April 15, 2017 @04:39AM (#14119949)
No, you listen to the reason he refuses to deboard. If it seems like a good reason to the flight crew. e.g. he is a doctor, etc. then you let him stay.
Re:United removes first-class passenger to make room for 'hi... by deong on Thursday April 13, 2017 @04:23PM (#14110609)
They can do that today if they want to. I'm not seeing how the proposed solution adds anything.
Re:United removes first-class passenger to make room for 'hi... by mrits on Thursday April 13, 2017 @08:50AM (#14106355)
"at random"... "from order of lowest priority"... pick one
Re:United removes first-class passenger to make room for 'hi... by shimon_e on Thursday April 13, 2017 @09:09AM (#14106480)
Lets say there are 50 people in the lowest priority (fare class[0]). It'll pick from random out of these 50 people.

Come'on this is hacker news. I am sure most here have seen the mainframe based applications that entirely control every aspect of airline industry.

These things were coded by professionals over 30 years ago. Its not like these flights are being managed by some buggy wordpress plugin made by some offshore developer.

[0] http://www.cwsi.net/united.htm

Re:United removes first-class passenger to make room for 'hi... by seanmcdirmid on Thursday April 13, 2017 @08:46AM (#14106328)
Ya, I've seen people deboard if there wasn't enough overhead space...in America...it is completely in their right if they bought s full fare ticket.
Re:United removes first-class passenger to make room for 'hi... by hx87 on Thursday April 13, 2017 @10:40AM (#14107324)
> If we stop the airlines from overselling then travelling will become a lot more expensive.

Given how cheap flying is by historical standards, I wouldn't mind that.

Re:United removes first-class passenger to make room for 'hi... by shimon_e on Thursday April 13, 2017 @08:14AM (#14106113)
That's not true. Airlines can remove a passengers for safety reasons whenever they need to.
Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @08:30AM (#14106215)
OK, also for safety reasons. "We have a VIP who needs your seat." is not a safety reason.
Re:United removes first-class passenger to make room for 'hi... by shimon_e on Thursday April 13, 2017 @08:39AM (#14106275)
United is the airline pulling this $#!^. The problem isn't the regulations. The problem is United's execution. There is a reason why United isn't popular amongst premium paying and frequent travellers. I was avoiding their flights way before all this bad PR.
Re:United removes first-class passenger to make room for 'hi... by Cthulhu_ on Thursday April 13, 2017 @09:50AM (#14106848)
What if the VIP is a big fellow that threatened to start strangling people if he didn't get a seat?
Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @02:18PM (#14109545)
OK, then he is the safety problem, and gets tazed.
Re:United removes first-class passenger to make room for 'hi... by talmand on Thursday April 13, 2017 @09:55AM (#14106891)
Where did this come from? I didn't read that in the article, did I miss it?
Re:United removes first-class passenger to make room for 'hi... by mirimir on Thursday April 13, 2017 @10:12AM (#14107046)
There's a comment by tiatia, which quotes a lawyer who replied in yesterday's thread about United.
Re:United removes first-class passenger to make room for 'hi... by talmand on Thursday April 13, 2017 @11:28AM (#14107784)
Thanks, I eventually came across it.
Re:United removes first-class passenger to make room for 'hi... by bitwize on Thursday April 13, 2017 @08:32AM (#14106223)
It is a federal crime to not follow crewmember instructions, so...
Re:United removes first-class passenger to make room for 'hi... by user15672 on Thursday April 13, 2017 @09:01AM (#14106415)
No, it's not. It's a federal crime to assault a crewmember. It's a civil offence to intefere with a crewmember while they are carrying out their duties. This can be escalated to a criminal offense but this is not usual for just being difficult. Interference is usually in regards to safety.

Bumping a well behaving passenger in preference of a "more important" one doesn't really fall into either category.

Considering the passenger in this story has already consulted legal counsil, I'm thinking the lawyer agrees that he did nothing wrong.

Re:United removes first-class passenger to make room for 'hi... by tyingq on Thursday April 13, 2017 @08:52AM (#14106368)
Not exactly. It's a federal crime to interfere with a flight crew.

https://www.justice.gov/usam/criminal-resource-manual-1411-i...

There's a lot of room in between a contractual dispute and interference.

Re:United removes first-class passenger to make room for 'hi... by natch on Thursday April 13, 2017 @10:46AM (#14107372)
Are the rules the same before boarding? See discussion above about United's screwey definition of boarding.
Re:United removes first-class passenger to make room for 'hi... by tyingq on Thursday April 13, 2017 @10:58AM (#14107487)
Apparently, the interference with a flight crew has the same definition...only after the doors are closed.

It applies only in the "Special Aircraft Jurisdiction of the United States":

"An individual on an aircraft in the special aircraft jurisdiction of the United States who, by assaulting or intimidating a flight crew member or flight attendant of the aircraft, interferes with the performance of the duties of the member or attendant..." [1]

An aircraft is in the special aircraft jurisdiction of the United States only while the aircraft is "in flight." [2]

"An aircraft is "in flight" from the moment when all external doors are closed following embarkation until the moment when one such door is opened for disembarkation, or in the case of a forced landing, until competent authorities take responsibility for the aircraft"

IANAL, but it would seem difficult to charge anyone with "interfering with a flight crew" if the door hasn't been shut. The language doesn't seem ambiguous.

[1] https://www.gpo.gov/fdsys/pkg/USCODE-2009-title49/html/USCOD... (scroll down to the 46504 section)

[2] https://www.justice.gov/usam/criminal-resource-manual-1405-s...

Re:United removes first-class passenger to make room for 'hi... by natch on Thursday April 13, 2017 @10:50AM (#14107400)
"while aboard an aircraft" the rules say. It sounds like United is claiming he wasn't aboard yet so they are caught in a catch-22.