If it was purchased from Amazon the customer may not know anything about the indiegogo or the size of the "company". Just expected to get a working product.
Let's not pretend that Garadget is somehow being magnanimous here.
You're being strangely defensive over this whole thread and I'm going to echo another commenter in asking, are you affiliated with Garadget in any way?
And there's really no problem with it, since you can get your money back. You don't lose any money.
> are you affiliated with Garadget in any way?
Let's say it's true. Would I say it, after going so far of somehow getting a 2843 days old HN account for it? Or let's say I'm not. Why would I even bother to answer to anyone but a moderator (who would probably send me an email in that case)? So, what's your point? Trying to discredit a discussion partner because you run out of arguments?
Don't break the law.
It doesn't matter what fine print the customer signed, if the contract is illegal.
Consumer protection laws protect us from this BS.
No, he isn't. He suggests returning the device to point of purchase, Amazon, who have no control over this situation.
You don't state which country your in, or answer the question someone asked of you regarding the potential affiliation you may have with this company.
1 point by erikb 14 hours ago [-]
I've been actually answering that question twice, yunoreed.
On a broader note, IoT hardware that you install in your house that needs a service provided by a shaky startup company is going to cease to be a salable product fairly soon as more people get burned by it. We really need a low-attack-surface, standardized protocol to control and monitor these things without the support of the manufacturer. If we could make universal remote controls for AV equipment in the eighties, we ought to be able to make a universal remote control for home gadgets in the '10s.