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A comment on Uber is charging passengers a $10 cancellation fee even when the driver cancels. Parent comment

Re:Uber is charging passengers a $10 cancellation fee even w... by dabber on Thursday March 23, 2017 @09:42AM (#13939607)
I've canceled rides in several cities around the north east US, usually because the driver is taking too long/lost. Every time, Uber's policy was to charge me $5 if I cancelled 2 min after requesting. When I did dispute the charge, the process was the same as OP on reddit (including an account credit over a refund.) I wonder why there's a difference in how the money is reimbursed.
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Re:Uber is charging passengers a $10 cancellation fee even w... by Chris2048 on Friday March 24, 2017 @07:11AM (#13948100)
> the driver is taking too long/lost

> Uber's policy was to charge me $5 if I cancelled 2 min after requesting

To be clear, you waited less than 2 min for a driver before cancelling? Or the charge only applies after 2 min?

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Re:Uber is charging passengers a $10 cancellation fee even w... by dabber on Friday March 24, 2017 @07:10PM (#13952978)
Ah, you're right I wasn't clear (it was early.) What I meant was, it's Uber's policy to charge a fee if a ride is canceled some amount of time after the driver accepts you as their fare. I think the grace period before the fee is about 2 min though I may be wrong. This my experience in New York and Boston.

I've never canceled a ride before waiting 5+ minutes and two of the three times I am referring to the driver drove past me twice.

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