Uber is charging passengers a $10 cancellation fee even when the driver cancels

Re:Uber is charging passengers a $10 cancellation fee even w... by bluetidepro on Thursday March 23, 2017 @08:54AM (#13939289)

> "Whats more is that they don't refund the money they took unlawfully - instead they credit it to your Uber account."

I think that's the part that seems the most messed up. However, I will say that in the USA (Chicago) I've had this happen before (it's only a $5 charge, not $10) and when I disputed it, I got a credit back to my credit card and not an Uber credit like they mentioned. I wonder if it's different in Australia (assuming this is where it happened because r/australia)?

EDIT: As others have mentioned both here and on reddit, I am chalking this up to the drivers trying to scam riders, and not Uber directly doing it out of malice. I've had the same issue before when a driver tries to call me and tell me to cancel the ride for X reason that is their fault, that way they don't get the fee/penalty, but I'm not stupid. I know what they are trying to do. ha As someone else here said, this just bad design that is a lose-lose for either side, driver or rider, depending how it's done. All in all, I think Uber will always make this right if you just dispute it, and contact their support. ¯\_(ツ)_/¯

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Re:Uber is charging passengers a $10 cancellation fee even w... by dabber on Thursday March 23, 2017 @09:42AM (#13939607)

I've canceled rides in several cities around the north east US, usually because the driver is taking too long/lost. Every time, Uber's policy was to charge me $5 if I cancelled 2 min after requesting. When I did dispute the charge, the process was the same as OP on reddit (including an account credit over a refund.) I wonder why there's a difference in how the money is reimbursed.

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Re:Uber is charging passengers a $10 cancellation fee even w... by Chris2048 on Friday March 24, 2017 @07:11AM (#13948100)

> the driver is taking too long/lost

> Uber's policy was to charge me $5 if I cancelled 2 min after requesting

To be clear, you waited less than 2 min for a driver before cancelling? Or the charge only applies after 2 min?

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Re:Uber is charging passengers a $10 cancellation fee even w... by dabber on Friday March 24, 2017 @07:10PM (#13952978)

Ah, you're right I wasn't clear (it was early.) What I meant was, it's Uber's policy to charge a fee if a ride is canceled some amount of time after the driver accepts you as their fare. I think the grace period before the fee is about 2 min though I may be wrong. This my experience in New York and Boston.

I've never canceled a ride before waiting 5+ minutes and two of the three times I am referring to the driver drove past me twice.

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