Re:An Open Letter to the Uber Board and Investors
by wiseleo on Friday February 24, 2017 @05:54PM
(#13728703)
Drivers are able to do this because they can't be rated if the trip is canceled.
Passengers should never cancel accepted trips. That's what I explain to my passengers when they complain about other drivers doing this.
I never cancel my trips if the passenger is ready to go (some are too drunk or otherwise unable). Drivers who cherry pick can still be reported, but that's a manual process.
The leading cause for driver deactivation is excessive cancel rate. For that reason, the passenger should insist that driver cancel the trip.
I run into this when I call the passenger to confirm that they indeed wanted to order Plus service and that they are willing to wait 15-20 minutes for me to get there. They often think I am calling to cancel, but I never ask the destination since that's at least unethical and possibly illegal.
Passengers should never cancel accepted trips. That's what I explain to my passengers when they complain about other drivers doing this.
I never cancel my trips if the passenger is ready to go (some are too drunk or otherwise unable). Drivers who cherry pick can still be reported, but that's a manual process.
The leading cause for driver deactivation is excessive cancel rate. For that reason, the passenger should insist that driver cancel the trip.
I run into this when I call the passenger to confirm that they indeed wanted to order Plus service and that they are willing to wait 15-20 minutes for me to get there. They often think I am calling to cancel, but I never ask the destination since that's at least unethical and possibly illegal.