Re:An Open Letter to the Uber Board and Investors
by santaclaus on Friday February 24, 2017 @12:30AM
(#13721278)
At least they apologize. I've noticed a recent trend with bay area Uber drivers calling immediately after accepting the ride, asking the destination, and trying to strong-arm me into cancelling the ride if they don't feel like trip is worth it (the answer of course is hell no dude). I've been curious whether there has been a recent major change on their side of the app.
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Re:An Open Letter to the Uber Board and Investors
by wiseleo on Friday February 24, 2017 @05:54PM
(#13728703)
Drivers are able to do this because they can't be rated if the trip is canceled.
Passengers should never cancel accepted trips. That's what I explain to my passengers when they complain about other drivers doing this.
I never cancel my trips if the passenger is ready to go (some are too drunk or otherwise unable). Drivers who cherry pick can still be reported, but that's a manual process.
The leading cause for driver deactivation is excessive cancel rate. For that reason, the passenger should insist that driver cancel the trip.
I run into this when I call the passenger to confirm that they indeed wanted to order Plus service and that they are willing to wait 15-20 minutes for me to get there. They often think I am calling to cancel, but I never ask the destination since that's at least unethical and possibly illegal.
Re:An Open Letter to the Uber Board and Investors
by ringwalt on Friday February 24, 2017 @02:12PM
(#13726683)
I don't think it's gotten any better as far as cracking down on drivers. When I try to get picked up at NYC area airports, if the driver calls right away and asks where I'm going, I hang up, cancel and report them for violating the TOS, and request a refund (which I've always gotten).