you probably mean change the USA, in France for instance, drive-thru supermarkets exists since at least 5 years [1][2] They now even have some new 24/7 pick up locations, which is a big deal for France where there is no 24/7 stores. There, your food just waits for you in a refrigerated/freezer lock box [3].
I'm actually surprised this is not already a common thing in the USA, which invented drive-thru fast foods 70 years ago.
[1] https://translate.google.com/translate?sl=fr&tl=en&js=y&prev...
[2] https://drive.intermarche.com/Carte (look for the icons of a car with the trunk open)
[3] https://drive.intermarche.com/Content/images/prehome/pdv/dri...
I live in the 'burbs and I drive every day anyway. To me, the pain isn't the driving (though for some urban areas I'm sure it is), it's just the hassle of parking and shopping in a crowded, inefficient store (wasting my time), and hauling all my stuff back to the car.
I think theres a deeper psychological issue at play here too: delivered to your door makes you passive, at the "mercy" or whim of the company/person making the delivery. There's a subconscious anxiety associated with waiting in anticipation. Whereas, going out and picking up makes you the active one. Sure the store could make you wait, but if they design their system properly, "ready for pickup" should mean just that. But "out for delivery" could me 5m or 3 hours from now.
Best part is the convenience: We've set it up to deliver once a week, and so every week the day after the previous delivery they create a new order and we can edit it in their app or on their website, and optionally you can set it to auto-populate your order based on your shopping history, and they get it "close enough" that often we don't bother even checking the order (this week, for example, I didn't) and we know we'll get something that's "close enough" that worst case we'll pick up the odd thing extra when we're out anyway sometime during the week.
They deliver within the same 1 hour slot every week (unless we change it; if we do, they will show us when they have a car in the area if we want to try to be more eco-friendly, but won't put any restrictions on us if they have capacity), and it's very rare or them to miss it - when they do, the driver will call and explain why and give us updates. If they're able to deliver early, they'll call and ask, and if necessary (if we're out etc.) they'll do other deliveries first if they can or worst case sit and wait to deliver within the agreed time slot.
They'll carry everything into your kitchen if you wish, or wherever you want them to, and everything comes in colour-coded bags for freezer, fridge, and cabinets. The receipt list everything by minimum guaranteed use-by dates.
The precision in delivery makes all the difference. I rarely go into grocery stores any more, and I don't miss it.
1. The delivery guy may assume I'm not home, and hence leave a missed delivery card without knocking (way too common...)
2. If i know i won't be home: all the " permission to leave" forms are different (or sometimes not possible; and are a hassle)
3. Sometimes there's no good place to leave the item, so leaving isn't possible ( often the postie refuses even though I gave the permission, because we disagree about what's okay)
4. If i need it now, I'm in control if i go get it. (Added perk of physically comparing in some cases.)
5. _usually_ resolution time for issues with pickups is faster than deliveries (eg i notice in store (eg wrong item or size - which i've had a few times online), or can quickly go back).
6. When i'm shopping for a delivered item i don't yet know what the full cost will be (assuming no free prime-like option) and it often varies stupidly.
(At present all my deliveries actually go to a family member's house cause I know they'll be home, so no signing or leaving issues...)
I feel like my life setup must be a bit different to others :-) But I find it interesting how different my perception is to the others in this thread :-)
But with respect to delivery times: In the UK they have rolled out increasing number of regional warehouses to support same day delivery for many goods (e.g. London has at least two Amazon warehouses). Being able to order in the morning and gets things delivered in the afternoon certainly stops me from going to the shops for a lot of things where even 24 hour delivery feels "too long".
The bigger issue I have with Walmart is the quality. The only stuff I buy there is consumable.
Unfortunately this doesn't work when I actually need a specific item like a pair of jeans or something like that.
Other reasons could be people have poor delivery from their UPS driver, stolen packages, some people prefer not having people come to their door, some people feel empowered by going out and getting what they want, when they want to get it.
The biggest reason could be that it's ultimately a lower price for everyone, assuming its cheaper to hire junior employees to walk the store and pick my groceries vs hiring a driver and a truck to take the stuff to everyones door (plus someone to do all the picking).
Folks can come by after picking up their kids and get their groceries dropped in their car off the side of the building without leaving the car. All for a flat 4.95$
Bonus if the "updates" (ads) were targeted to me. If I were vegetarian, it should know not to show me about prime rib, for instance. If it sees I only buy granola or mainly health foods, don't give me ads about lucky charms. and not 30 second commercials either, just quick intros, with video/pictures, and a few facts about relevant products.
Actually, that just occurred to me, if you included recipes with the advertising, that wouldn't bother me at all. Just like reddit's DIY, start with the finished "product", then say " to make this, buy these things" (of course with a shortcut to just add them all to your cart) "and do this:" (cue to video of person making the dish).
but back to advertising, just quick (15s) videos with simple information and price. maybe with sideways scrolling so if I'm looking at margarine, it also has quick links to butter and vegetable oil. Don't skimp on video: each product has the same demo video/advertisement so I can compare them.
If you'd like to use my referral link we each get $10 off the next order. http://r.wmt.co/e0nUh
this will be a game changer for me. Big time. The day when I order online, check-in on my mobile app in the parking lot, pull up to the delivery dock, Johnny comes out with a box of my stuff and puts it in my trunk, and I drive off. That will be my nirvana.
I have mild social anxiety, but walmart, for some reason, amplifies it considerably. Grocery stores too. Partly because I dont do proper meal planning/shopping planning, but partly because it just feels so inefficient to wade around the store and just feeling...handicapped ? Like, I just want to get my things and go, but ther'es always something impeding me: forgetting items, people in the way, employees restocking shelves during busy hours, long lines, bottlenecks at the one exit, etc.
Drive-thru supermarkets/walmarts/amazon pickup is going to change the world.