Re:Phone numbers are not proper verification
by herbst on Monday January 16, 2017 @05:18AM
(#13409179)
I agree for the most part, but i also hope that my rant helps to put this thought into peoples heads. With several smaller providers i had to talk to when i lost my number it became clear they simply did not spend a single thought on this edge case yet. Some of them now have a workflow to solve this cases, which is really all i am asking for.
But for every new system/feature/mechanism a service provider builds to accommodate every increasingly narrow edge-case, there's a huge additional cost and commitment in development, maintenance and support.
So the reality is it just comes down to dollars. If you're in the mainstream, you'll be looked after. If you're in the fringes, well, you're in the situation you're in now. That's how the world works.
Whilst complaining might help you to feel better, it's not going to change much unless there are big dollars at stake for the service provider.