Re:Amazon Go
by mememachine on Monday December 05, 2016 @12:35PM
(#13107289)
Thats absolutely not true. Its a competitive advantage to save your consumers time. They do it for both reasons, which makes it seem like, as an outsider, an incredibly compelling technology.
What you, as a customer, value doesn't really matter.
If this were true, the shopping experience would be very different for all of us! Stores would look like Soviet-era warehouses, with everything done at the least possible cost.
In reality, customer experience matters a great deal. That's why you see companies like Amazon creating these sorts of innovations.
Human cashiers will probably exist in the future too, and if you value it you'll be able to pay extra for it.