See also: taxis
People do enjoy complaining but I quite like being able to fly cheap without paying for stuff I don't need. Admittedly it was more appalling when you couldn't even pay for your ticket without paying a fee (unless you had one particular laser card) but the most onerous ones have been phased out.
The customer interface is (was? I don't know if taxi companies competes on the app side) way above and that's the value here. Better information and information model, almost no idle time.
Uber came in and was very clearly illegal here, but they offered significantly better service and had more drivers available. A couple years on after fighting the government for a long time, Uber finally came to an agreement with the government and new regulation was passed. Rides sharing vehicles will now require nearly all the same regulations as a taxi, but the larger affect is more competition to traditional all taxis.