The thing is, people like you and me are not primary customers of Fedex. Corporate is where it's at - when I worked at an oil refinery in Scotland, engineers would request parts that had to be literally delivered ASAP, and refinery didn't think twice about paying a bill in thousands of pounds for overnight delivery of few parts from US.

As a logistics manager - I would constantly switch between the two, depending on who could get me the best rate for our most common small package parcel sizes, etc.

They constantly alternate between "the best" and "shitty".

I live in quite a remote area, with UPS and FedEx drivers that are driving hundreds of miles per day on their route, often starting over 100 miles away, and yet they're both consistently excellent. They virtually never miss delivery estimates, and often exceed them. I'm honestly quite impressed with them, especially considering a moderate amount of their route is also on fairly poor quality dirt roads.

I still "trust" FedEx as a company, but the delivery man in charge of my area is sh*t.

I have the EXACT OPPOSITE experience in my neighthood - FedEx always deliver package above and beyond but UPS has been shitty ALL THE TIME. I live in Northen NJ.