News for hackers. Stuff that matters.

A comment on Valve – Handbook for New Employees (2012) [pdf]. Parent comment

Re:Valve – Handbook for New Employees (2012) [pdf] by danso on Monday July 25, 2016 @09:50AM (#12158632)
[insert obligatory Half-Life 3 joke/reference here]

I've never used Steam's customer support; do they outsource any of it to contractors and/or offshore?

[ Parent | on HN ]
Re:Valve – Handbook for New Employees (2012) [pdf] by wishinghand on Monday July 25, 2016 @10:31AM (#12158930)
They've tried and they discontinued doing so because they felt it was even worse than being apathetic about it.
[ Parent | on HN ]
Re:Valve – Handbook for New Employees (2012) [pdf] by Sebguer on Monday July 25, 2016 @12:01PM (#12159540)
What's your source on that? I'm fairly certain that all of Valve's customer support is outsourced, though not specifically overseas, but to contract support teams.
[ Parent | on HN ]