Re:The Perks Are Great, Just Don’t Ask What We Do
by nfriedly on Tuesday May 31, 2016 @02:14PM
(#11808694)
Agreed 100%. I usually call the venue and ask if I can purchase tickets directly from them instead of going through Ticketmaster. They don't always say yes, but it's usually cheaper and more pleasant when they do.
Re:The Perks Are Great, Just Don’t Ask What We Do
by danudey on Tuesday May 31, 2016 @12:44PM
(#11807660)
Not to mention paying an extra $8 to print your own ticket.
Re:The Perks Are Great, Just Don’t Ask What We Do
by eanzenberg on Tuesday May 31, 2016 @12:36PM
(#11807572)
A fool and their money are soon parted.
Re:The Perks Are Great, Just Don’t Ask What We Do
by kbenson on Tuesday May 31, 2016 @12:10PM
(#11807378)
For Ticketmaster? That's odd, I deal with them quite a bit, and while they've definitely got a racket going on, usually they aren't opting you in for extra stuff (because you'll juts call to complain to their support and get it changed). I have seen them accidentally auto-select certain additions before, but that was a non-standard option on that event, and it was definitely a mistake.
Re:The Perks Are Great, Just Don’t Ask What We Do
by compiler-guy on Tuesday May 31, 2016 @12:41PM
(#11807630)
It would be much easier to believe it was a mistake if the balance of "mistakes in the company's favor" vs "mistakes in the customer's favor" were even.
If all the mistakes go the company's way, then, at best, the company is working much harder at avoiding mistakes that hurt themselves than they are at getting it right.
This goes for credit card companies and many other firms.
Re:The Perks Are Great, Just Don’t Ask What We Do
by busterarm on Tuesday May 31, 2016 @12:16PM
(#11807421)
They like to do things where they offer you something with a yes/no option but don't explain that it's an offer (no call to action or question) and put the price of the service in the smallest text possible.
Re:The Perks Are Great, Just Don’t Ask What We Do
by kbenson on Tuesday May 31, 2016 @12:24PM
(#11807481)
Oh, I would believe that. They'll make it easy for you to add charges on, and make it confusing as to whether it charges you (if you aren't familiar with the page), they just don't generally have them defaulted to on in my experience (and I buy a lot of tickets from them). They're very good at being just annoying enough to use that you don't like them, but generally not so annoying that you'll refuse to use them, which combined with their existing market dominance keeps them on top.
Seriously by not clicking the right boxes I could have agreed to pay an extra $42 in add-ons/services for a $15 ticket that had its own $6 in fees added.