Oh, I would believe that. They'll make it easy for you to add charges on, and make it confusing as to whether it charges you (if you aren't familiar with the page), they just don't generally have them defaulted to on in my experience (and I buy a lot of tickets from them). They're very good at being just annoying enough to use that you don't like them, but generally not so annoying that you'll refuse to use them, which combined with their existing market dominance keeps them on top.