It's pretty clear that iTunes is one of the worst pieces of software available on Mac or Windows. It certainly makes the top 10.
One of the worst widely distributed and used pieces of software. There are many, many, crappies, buggier, pieces of software out there; it's just that nobody has to use them.
Sad to say, the bar is so low that I agree -- they make the least terrible software of a consumer electronics company.
It's how I've felt for decades as a Mac user: boy they suck, but they suck less than any of the (desktop) alternatives.
(edit: I see you updated your post to clarify -- now this is redundant.)
And it wants you to be a consumer badly.
The case described here, is of a producer/artist loosing unique works due to a consumer software rationale, that assumes that all in the reach of the software is not yours and thereby at whims of the license givers/maintainers.
Also Apple only begrudgingly supports Enterprise customers with their iDevices. It seems like it should be a huge opportunity for Microsoft to make a dent with their mobile platform but they decided to focus on the consumer market as well.
Tell that to the author of this post
(Edit: This is not a compliment)