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Re:Ask HN: Describe your first enterprise sale by agopaul on Monday April 18, 2016 @03:21AM (#11518236)
Support SLA is pretty common in enterprise, but what do you mean with "new features"? Did you put SLA also on features development?
Re:Ask HN: Describe your first enterprise sale by Spooky23 on Monday April 18, 2016 @08:37AM (#11519407)
With that arrangement, so we basically bought a bucket of use it or lose it hours that could be used for anything. That included enhancements to the software.

It sounds wasteful, but because it was a two-man the cost was low relative to value.