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A comment on Ask HN: Describe your first enterprise sale. Parent comment

Re:Ask HN: Describe your first enterprise sale by Spooky23 on Sunday April 17, 2016 @04:41PM (#11516209)
I've been on the other side of that scenario.

In our case, we bought a license for the software + source code and hosted it in our data center. We paid for maintenance and a support agreement that included a fixed number of hours for break/fix and new features.

Worked pretty well.

[ Parent | on HN ]
Re:Ask HN: Describe your first enterprise sale by agopaul on Monday April 18, 2016 @03:21AM (#11518236)
Support SLA is pretty common in enterprise, but what do you mean with "new features"? Did you put SLA also on features development?
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Re:Ask HN: Describe your first enterprise sale by Spooky23 on Monday April 18, 2016 @08:37AM (#11519407)
With that arrangement, so we basically bought a bucket of use it or lose it hours that could be used for anything. That included enhancements to the software.

It sounds wasteful, but because it was a two-man the cost was low relative to value.

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