> In the email, we encourage people who believe their app is within the bounds of acceptable use cases on Twitter to contact us directly, and provide a link to do so. The owner of this app elected to blog publicly about the situation before contacting us, which is unfortunate. We have contacted the owner of this app and hope to resolve this situation, as we do with hundreds of other developers on our platform. We do occasionally provide exceptions for apps that are non-commercial (not-for-profit, no ads, etc.)

If this was the intent, the template email was kind of poorly drafted, because that's not what it says at all.

It says multiple times, without qualification, that they're going to be cut off — "this type of elevation will no longer be available," "your current elevated rate limits will no longer be available," "we will remove this elevation from your account," and "we encourage you to evaluate alternative options." At no point does it say that keeping the elevated access is an option.

So I mean, can you really blame the owner of this app for reading these absolute statements as being absolute and believing their app was cut off, rather than seeing it as some kind of sideways inquiry as to whether they think their use is acceptable?