Considering that many kinds of common requests would likely involve waiting on hold, I'd be surprised if they didn't contract out to some cheap automated service to handle "wait until this goes off hold and then connect me to them".

But that's not the actual problem. Let's say the hold time is a random 10 to 20 minutes. What's your personal assistant supposed to do in the meantime?

They can't reasonably do anything that requires making calls or other real-time interaction in case the first phone call is picked up.

Even if they could make them do some non-time-sensitive secondary task while they're on hold on some primary task they'd still suffer some time wasted due to overhead & distractions.

Why wouldn't Magic+ have a relationship with Comcast where they can bypass the queues? Seems like a natural relationship to have.

Then I, as someone who manages a remote development shop and pays Comcast in the several thousands a month for Internet access, would be pissed that -I- don't get such access.

Why on earth should Magic have a "preferred relationship" so they can make money letting their customers skip the line I'm waiting in?

They are a small startup. I think that credit cards personal assistants would have better contacts.

But is it worth $1000?