Re:Magic+
by JoshTriplett on Tuesday January 05, 2016 @08:43PM
(#10847824)
Considering that many kinds of common requests would likely involve waiting on hold, I'd be surprised if they didn't contract out to some cheap automated service to handle "wait until this goes off hold and then connect me to them".
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But that's not the actual problem. Let's say the hold time is a random 10 to 20 minutes. What's your personal assistant supposed to do in the meantime?
They can't reasonably do anything that requires making calls or other real-time interaction in case the first phone call is picked up.
Even if they could make them do some non-time-sensitive secondary task while they're on hold on some primary task they'd still suffer some time wasted due to overhead & distractions.