travelyesim
travelyesim on Hacker News
I received 10 fraud disputes during the first month, but that was eight months ago. After applying strict Stripe Radar rules and backend logic, I haven't received a single chargeback in the past seven months. It would've made more sense if they closed the account 8 months ago not today.
Especially this part: "we are unable to provide further details regarding the reason for your account's closure.". At least they should exactly tell me what is the reason behind the "Unauthorized payments" and if I am the cause of that. If unauthorized is the reason, why not give a warning and force 3DS on every payment?
Thanks for sharing. Interesting take on separating Company registration from payment processor. At the beginning of this business, I thought it is a good thing.
What surprised me is that the disputes were limited to the first month where stripe support agent recommended not to refund them because they might be legitimate.. The past 7 months have been clean after I fully optimized Radar rules.
I really hope so..
I was already working on integrating PayPal advanced checkout for this specific scenario but not technically done yet. I even registered my LLC using Stripe Atlas thinking that would add a value..
Many big eSIM players uses Stripe so it is weird. Also, if a fraudulent users stole some cards and started card testing then why put all responsibility on me? noting that last dispute was 7 months ago. So everything was looking good.
That's what they mentioned in the initial email: "We recently identified payments on your Stripe account for Travely eSIM that don't appear to have been authorised by the customer, meaning that the owner of the card or bank account didn't consent to these payments.". I do have 3DS enabled + Strict Radar rules + custom backend to auto block fraud users + manual review and refund for suspicious payments. It is weired after investing in integration with Stripe and doing everything possible to have a good account that you get blocked without a notice.
Posted by
travelyesim on Thursday February 26, 2026 @03:11PM
from the self-post dept.
I resell travel eSIMs data plan under my brand. I have 3DS enabled and strict Stripe Radar rules and backend logic to limit fraud. Last dispute I received was 7 months ago.Still, suddenly today my account closed. I did appeal and reach out to support through multiple channels via email and X.All payments by my current customers are being rejected. You can imagine how hard it was to attract...
Posted by
travelyesim on Thursday February 26, 2026 @03:11PM
from the self-post dept.
I resell travel eSIMs data plan under my brand. I have 3DS enabled and strict Stripe Radar rules and backend logic to limit fraud. Last dispute I received was 7 months ago.
Still, suddenly today my account closed. I did appeal and reach out to support through multiple channels via email and X.All payments by my current customers are being rejected. You can imagine how hard it was to attract...
We built Travely eSIM to make travel internet reliable and affordable. Plans cover 200+ countries (with a single global option covering 172), and we’re currently running a 40% Fall discount.
I’d love feedback from HN folks on:
• The onboarding flow (eSIM install setup).
• Whether our pricing model feels competitive.
• Any pain points you’ve faced with eSIMs that we should fix.
Posted by
travelyesim on Thursday September 25, 2025 @02:27PM
from the x.com dept.