shawnsheikh

We consider our Solve agents your personal "problem Solvers". The service isn't just about getting through immigrations and customs quickly, it's more about making sure you don't have to worry or stress at all which is why we went with the name Solve :)

Appreciate the kind words and support! You're amazing! Before we started this company definitely felt the low tech insecurities of booking these types of service. To your point, the goal is to definitely "Uberfy" the process as we grow. Thanks again and we hope to serve you soon!

Love all of your points here. The pain for a lot of customers seems to be international travel. You're often not sure what to expect and once you're out of the airport safety can also be a factory.

We're working with a ton of different vendors and suppliers so pricing is a bit opaque, however we're working to normalize and bring down pricing as we grow the business. For example Johannesburg is $140 for the first two travelers and $60 there after.

Overall, the goal is to modernize this industry and provide different products to different customer segments based on price/features. This is just the beginning :)

You're correct in that we can't offer immigrations/customs help in US airports (with the exception of JFK and MIA). However, we can help in about 400 airports around the world. We can expedite clients through departures on international flights.

A lot of our clients flying domestic, however, still find value in the service especially families and the elderly.

That's definitely the goal! Thanks for the kind words and we hope we can help you on a service soon!

We're definitely working to decrease prices as we grow. Similar to Uber Black when Uber first launched, the goal is to get a base service out in as many airports as possible, then learn and innovate in the industry to help bring prices down and help more people. We've already been able to drastically bring prices down in airports like Johannesburg where the services is now $140 for the first two travlers and $60 per traveler thereafter.

We're actually working to provide our travelers with more information and want to build out more of these pages that help general travelers whether or not they're paying.

For our service, however, it's not necessarily just about finding the "right" counter or "right" service it's having your own personal problem Solver to help you through the airport. If you're a company and you're sending an employee on an international trip for the first time, you want that reassurance that your employee (often your most valuable asset) is safe and comfortable. After all comfortable employees are productive employees.

Moscow is definitely an outlier. Our services in Johannesburg, for example, are $140 for the first two travelers and $60 thereafter. As we continue to grow, we're pushing our suppliers to bring their prices down and we're deploying our own teams. The problem with airports like Moscow is that they are not doing enough bookings each week to operate at (minimal) scale - so they're up charging the limited amount of business travlers coming into the country that are using the service. Definitely something we're going to change.

Global Entry is a service that only works in the US, and it doesn't include a dedicated agent meeting you at the gate, luggage assistance, or assistance booking/finding your car.

We help with fast track immigrations and customs and safety when traveling international. On my last international flight, I landed and a guy grabbed my bag and started walking off yelling "fast track" hoping for a tip. If I wasn't already used to this is would've been alarming. Our mission is not just the speed of immigrations/customs but comfort and a hassle free experience when you travel.

It's definitely legal, all of our ground team members have special badges that allow them to do this service. They'll escort you to special fast track lines or simply walk you to the front of the immigrations and customs lines.

Our agents are problem solvers. If you forget something on the plane or need something they'll be sure to handle it quickly and efficiently. They're your your best bet when trying to get through the airport as quickly and safely as possible. A fair amount of our clients use the service to make their connections on time.

Also here's a promo code for 10% for our Hacker News friends: "hnfriends"

Services like these with old school companies were/are only available to travelers with airline status or a business or first class ticket. Our mission is to make this available to everyone. We can definitely help in Heathrow even if you're flying economy. Note that pricing gets cheaper the more travelers in your party. Heathrow, for example is $225 for the first 2 travelers and $75 per passenger there after.

Thanks for the kind words! Your thoughts are exactly how we're approaching our business. Business travelers, families, the elderly are just a few of the clients that we serve.

As for your baggage idea, check out a company called Dufl http://www.dufl.com/ We've spoken to them and they have an awesome service for not having to deal with your luggage.

That sounds awesome, we're excited to help! Please use promo code "hnfriends" for 10% off your booking!

That's awesome to hear, feel free to use promo code "hnfriends" for 10% off your booking. Awesome advice in regards to FlyerTalk. We're actually chatting with them now and are hoping to get something up soon!

Definitely, not one of our Solve team members but would love feed back on this person's post!

Clear is an awesome service, but their strategy/service is a bit different than ours.

We provide you with a dedicated agent/problem solver (pun intended) that takes you from curb to gate and gate to curb. We're also really helpful on international trips where there are language barriers and insanely long immigrations/customs lines.

We also make sure you're safely off in your vehicle when you exit the airport and your'e not getting ripped off on a taxi or car. For example, in places like Mexico City or Beijing you're swarmed by drivers trying to get you in their car as soon as you exit the airport.

That's awesome to hear! Please use promo code "hnfriends" for 10% off your booking.

Thanks for the SEO feedback, we'll definitely relook our strategy!

We've basically partnered with the best suppliers at each airport. There are often 2-3 companies at each airport that do this and 2 of them are terrible and 1 is really good. We've worked really hard to vet ever single supplier to make sure there is consistency and reliability on every service.

Awesome feedback! We're launching a new version of our platform in a week or so and we're fixing a fair amount of the autocomplete and airport/airline search issues.

That's great to hear! We'd love to help. Please use promo code "hnfriends" for 10% off of your booking :)

As for fast track immigrations/customs in the US, we're only able to help in some cases at JFK and MIA. Basically no company has access to meet travelers at their gate in the US. We're working to make this happen though, and there are pilot programs at a few airports coming later this year!

That totally makes sense. Right now, we're working with a fair amount of fragmented suppliers. At airports with higher demand, we're able to decrease pricing due to scale.

As for places like SFO - in the US in general (Miami and JFK airport being the exceptions), no company has access to meet clients at the gate for international arrivals, so this service isn't as in demand.

We're also still working on crafting our wording and how to pitch the value props to our clients.

For airports where it says does not include fast track immigrations/customs (except for the US), we usually have an expedited immigrations/customs. Another agent will go stand in line a head of time and you can cut in with them, or they'll know the immigration officer and simply walk you to the front. It's true for all airports we service except for the US airports.

Love your thoughts, and appreciate the kind words. We actually see ourselves complimentary to services like TSA pre-check. Nowadays so many people have TSA pre-check that you're still waiting in line. Our agent will meet you curbside, hand you your ticket or help you check in, walk you to the FRONT of the pre-check or even the first class line (United Premiere's First Class Line at JFK is still a nightmare) and make sure you get on your aircraft safely. So it's a true end to end concierge service.

We're definitely working on decreasing pricing and adding features like lounges. Over the next month, for example, we're going to be working with vendors to drastically decrease pricing in China. Our goal was to launch quick to get feedback so we can start addressing the pain points.

Hey there! We're still working on the wording and how we're crafting the message, but where we say we include Fast Track Immigrations and Customs we have access to a dedicated fast track line or the diplomat line.

For airports where it says does not include, we usually have an expedited immigrations/customs. Another agent will go stand in line a head of time and you can cut in with them, or they'll know the immigration officer and simply walk you to the front. It's true for all airports we service except for the US airports.

We've found that a good amount of families and the elderly benefit from the meet and assist. We also have a fair amount of high profile clients that want to avoid the paparazzi.

We consider our agents problem solvers. For example, we had a client leave his phone and passport on the plane in Singapore. The agent ran back, talked to the airline staff, got onto the plane to grab the passport and phone and was back in 5 minutes.

Lastly, our agent syncs up with the driver or helps you buy a train ticket which has been a huge value for our clients. Basically not having to think about how to leave the airport - our agents are taking care of everything for you.

We have an awesome offering at a good amount of China airports, we'd love to help! We're are also actively decreasing prices in China this month, so be on the look out :)

Exactly what tintor is saying. We have access to special lanes including fast track lines, pilot/crew lanes, or the diplomat lines. In other cases, our agents are able to simply walk travels to the front of the immigrations/customs lines.

Hey there! We're still working on the wording and how we're crafting the message, but where we say we include Fast Track Immigrations and Customs we have access to a dedicated fast track line or the diplomat line. For airports where it says does not include, we usually have an expedited immigrations/customs. Another agent will go stand in line a head of time and you can cut in with them, or they'll know the immigration officer and simply walk you to the front. It's true for all airports we service except for the US airports.