neginbringshop

I understand Stripe can't support our business. However, I want to learn when should we expect our funds to be released?

I understand but how could we get our funds released? Can you at least email about this?

We increase volume of other stripe accounts connected to us. When there is high volume, Stripe makes higher revenue

We are not transacting $159k ourselves, we had connected other stripe accounts collectively generated $159k. Our business is B2B. For example, if you use our platform and your business makes 1M in a month, we will make similar amount

I can explain with all details: Let's day you are an ecommerce store and you have your own Stripe connect. Now you need customers who likes to buy shoes, you signed up from bringshopper.com and we worked with you and started to bring shoppers you targeted through our dashboard. We did Fb ads, Google ads. When those shoppers come and pay from your website, it is your Stripe account that does transactions not ours. Our Stripe account takes application fees from your transactions due to us bringing all those shoppers. So we are not charging anyone, you connect your Stripe account to ours via stripe standard connect and we take application fee if we brought you shoppers you targeted. Our funds are coming from application fees we took from each transaction. If you check our Stripe account, it has 0 charges as we don't charge customers. So we have no charges to be refunded/disputed, additionally if you look at stripe.com/connect/pricing you will see Stripe Standard Connect platforms that use direct charges are not responsible for refunds/disputes of connected accounts. Which means, if you as a store did something wrong and Stripe should refund your charges, or you get disputes, this has nothing to do with our services, we are not financially responsible to cover your Stripe account

Hello Edwin Our team did from [email protected] 2 days ago. Subject is "Urgent not getting paid"

Did you find it?

Our account id is acct_1K7t9JC4s1I9dR5f

$159k was all in the account, they didn't release anything. However, before they block I think we had additional 80k they released

That's the problem, no explanation other than unauthorized charges which doesn't make sense as we are a platform and we have no charges

We are not selling traffic, we advertise for them and it is supportable business model as we had a discussion with their team. They can refund to original but original is in connected accounts not us, we are using direct charges. Even they refund they can't use our funds as I explained, Platform is not responsible for refunds of connected accounts if platform is using Stripe Standard Connect and direct charges

I just did but they flagged it. Stripe stole my funds and HN just silenced our voice

I am hoping someone can reach out and help. If A lot of stories coming it means those things are happening and keep happening to many people

Both sides get benefits. We basically bring new shoppers to your ecommerce store. You get new users and if they come back and pay again, we only charge ~1%, if they paid the first time, we charge higher fee depending on our costs. So you benefit by connecting your Stripe account to ours and gaining new shoppers, we benefit because we charge percentage of transaction as a fee and generate revenue

Oh I didn't know. I was thinking I can show Hackernews what is going on and they might help

They said this: "unauthorized charges" it is a template they send. But in reality we have no charges at all as a platform

What is true show? Our business will be destroyed soon and I want to show what is going on to Hacker news

Yes, this is destroying our business. Stripe is not responding to support anymore either