gdevore
Software Documentation Without Screenshots Stinks [video]
Video - What if your GPS was as chatty as most software documentation?
3 Steps to Killing It as an Exhibitor at Dreamforce
Clarify Expands Screenshots Into Tutorials
Why You Shouldn’t Put Software Documentation In Your User Forums
3 Reasons HubSpot Users Should Be Excited About the Performable Acquisition
Screencasts vs. ScreenSteps vs. Single Image Capture
Are You Communicating or Just Writing?
Re:It’s Not What Your Software Does, It’s What People Do With Your Sof...
on Thursday April 28, 2011 @11:07AM (#2493598)
Great example of what I am talking about.
Re:It’s Not What Your Software Does, It’s What People Do With Your Sof...
on Thursday April 28, 2011 @10:51AM (#2493538)
I don't think they are the same. We used to provide training for high-end medical devices. The manufacturers would often have a lot of features that looked good on a spec sheet but they were so complicated to use that no doctors ever actually used them.
Technically, they had the feature but the feature didn't help the doctors be better doctors. Features don't automatically translate to outcomes.
It’s Not What Your Software Does, It’s What People Do With Your Software
“Build It and They Will Come” Is Not a Software Documentation Strategy
Creating Screencasts: 2 Minutes is too Long
Moving Beyond Customer Support: Focusing on Customer Success
Re:When Freemium Isn't Free: In Defense of the Bootstrapper in the Cha...
on Thursday October 14, 2010 @01:22PM (#1791703)
I agree with points 2 and 3 but point #1 is a big stretch. Drop that and people will take the article more seriously.
Chargify isn't blaming their customers for incorrect assumptions, but their customers are feeling the effects of their incorrect assumptions.
With the way things are now at Chargify it costs more to maintain/support a current customer than that customer generates in revenue. You can afford to grandfather old accounts if you can still at least break even on those accounts. If you can't then you have to do something like what Chargify did or your business will cease to exist. The key is to do all that you can to not put yourself in the position that your support costs are so high that you can't be profitable on existing customers.
I blogged more about it here:
http://www.bluemangolearning.com/blog/2010/10/building-scala...
Building Scalable Support – Lessons Learned From the Chargify Price Increase
Re:Chargify New Pricing
on Monday October 11, 2010 @03:15PM (#1780848)
The problem with charging for actual usage is that most of Chargify's support costs are probably incurred while their customers are setting things up. And that is when they don't have any users. Once you get chargify set up you don't have to touch it too much.
Regardless though, this was a bad way to handle the price increase.
Re:Ask HN: Help/FAQs/documentation system, like Google's help?
on Thursday May 27, 2010 @10:16AM (#1383639)
ScreenSteps Live combines a hosted documentation service with a desktop client for quickly creating screenshot based documentation. It also integrates very nicely with Zendesk. You can see an example here:
Or, here is another example site we set up:
Very simple to use and very effective. You can read a case study here:
http://www.bluemangolearning.com/screensteps/case_studies/se...