daniealapt

Wow, learnt something new! — Already a massive improvement over using the + icon.

> My best work is usually done when I’m deep into my fast.

+1 on this - I’ve strangely found I am more focused (office job) when I’m fasting. I have a black coffee and get on with the day. It even saves me a little bit of time, given me even more productivity hours.

Any change breaks a workflow - https://xkcd.com/1172/

Company culture matters! — LastPass support did not seem to have a culture or awareness of security. If this was embedded into all roles, then a support rep would have understood and escalated the matter.

Additionally, maybe there is no culture of escalating? Maybe customer support needs to “keep all tickets away from engineering?” If customer support cannot escalate this thread, what hope is this for team A to escalate a vulternability to team B?

With very little data, this all seems like cultural red flags.

You can learn the art.

You can learn and reflect.

For learning, read. “How to Win Friends and Influence People” by Dale Carnegie, or “Start with Why” by Simon Sinek come to mind. They will grow your communication, vision setting and influencing skills. Skills which are part of the “art” of product management.

And every day provides an opportunity to reflect and learn from the day’s events.