Company culture matters! — LastPass support did not seem to have a culture or awareness of security. If this was embedded into all roles, then a support rep would have understood and escalated the matter.

Additionally, maybe there is no culture of escalating? Maybe customer support needs to “keep all tickets away from engineering?” If customer support cannot escalate this thread, what hope is this for team A to escalate a vulternability to team B?

With very little data, this all seems like cultural red flags.