_ikfm - Hackdot

_ikfm

Re:Twilio blocked our account and with it hundreds of our customers [r... on Thursday April 15, 2021 @03:16AM (#26817098)

Yes, it's active now after almost 7 hours. Thank you!

I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.

Re:Twilio blocked our account and with it hundreds of our customers [r... on Thursday April 15, 2021 @12:32AM (#26816213)

In this time and age I think it's inevitable. Think AWS instead of Twilio for example.

Re:Twilio blocked our account and with it hundreds of our customers [r... on Thursday April 15, 2021 @12:11AM (#26816123)

Even if we wanted to do this, this process can take days and sometimes even weeks.

Re:Twilio blocked our account and with it hundreds of our customers [r... on Thursday April 15, 2021 @12:11AM (#26816119)

I can open tickets with my existing account but they are not replying.

Thank you! We are still here with the team trying to find someone who can help us.

Re:Twilio blocked our account and with it hundreds of our customers [r... on Wednesday April 14, 2021 @11:20PM (#26815874)

Yeah, I guess so. I'll keep trying everything I can since our customers can't wait and are losing business because of the downtime.

Thank you!

Re:Twilio blocked our account and with it hundreds of our customers [r... on Wednesday April 14, 2021 @11:06PM (#26815803)

Yes. When I select the option for support they just play a message saying that I should open a ticket via email instead.

Twilio blocked our account and with it hundreds of our customers [resolved]

Posted by _ikfm on Wednesday April 14, 2021 @11:01PM
from the self-post dept.

I'm the founder of a tech startup in the field of telephony and we use Twilio for parts of our service.A little over 3 hours ago our entire account was suspended without reason. We received an email stating that fact without further explanation.Since then, we are trying to get in contact with them through every channel we could find: email, Twitter, LinkedIn, and I even tried emailing Jeff...

( Read More... | 156 comments | 312 points | on HN )