Twilio blocked our account and with it hundreds of our customers [resolved]

Re:Twilio blocked our account and with it hundreds of our cu... by _ikfm on Thursday April 15, 2021 @03:16AM (#26817098)

Yes, it's active now after almost 7 hours. Thank you!

I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.

[ Parent | on HN ]

Re:Twilio blocked our account and with it hundreds of our cu... by gscott on Thursday April 15, 2021 @04:18AM (#26817559)

and setup another system to back this one up immediately because whatever algorithm brought down your account will do so again! If you spread the load across two platforms it would be a lot of work but you would be half-alive instead all-dead.

[ Parent | on HN ]

Re:Twilio blocked our account and with it hundreds of our cu... by e40 on Friday April 16, 2021 @10:39AM (#26834439)

We're still interested in an update!

[ Parent | on HN ]

Re:Twilio blocked our account and with it hundreds of our cu... by jariel on Thursday April 15, 2021 @06:51AM (#26818790)

Try to find an alternative service supplier at very minimum for back up and consider legal recourse.

[ Parent | on HN ]