Re:For Ransom, Bitcoin Replaces the Bag of Bills
by grogenaut on Sunday July 26, 2015 @02:58AM
(#9950400)
Lol, I was 1/2 way through this email thinking I'd respond that the only one worse is valve... turnabout. I've never had them respond to me. I've got several tickets multi months outstanding.
Re:For Ransom, Bitcoin Replaces the Bag of Bills
by thret on Sunday July 26, 2015 @06:18AM
(#9950670)
It is possible they queue their client service based on how much money each client has spent. It is what I would do if I did not have time to get to everyone cost effectively.
Re:For Ransom, Bitcoin Replaces the Bag of Bills
by rjbwork on Sunday July 26, 2015 @07:45AM
(#9950789)
Yep. I've spent ~1k dollars on steam and i've gotten games refunded within days, even though they dont have to according to their TOS.
Having competent customer support, that would be able to address situations like this. Esp. with the amount of people that are using these home automation services with "cloud" support, its only going to get worse the more integrated these services become.
My friend has had a similar situation with the good ol Yahoo eMail service, and after being on call waiting for 4hours, they told him they cannot help him, then hung up.
I also had a similar service, with my STEAM account, I emailed Valve, and within 45 min the account was restored.