You're not alone, but you're part of a minority. I don't know if others don't care or are really that oblivious of how the world is different outside of the computer screen. What I can see is that most software people are happy with the status quo; they get paid to do what they think it's cool, instead of doing what the user truly needs. "Refactor to new framework XYZ? Great, no problem. User-research? No need, we obviously know what they want".

Anyway, a few days ago there was a post here on HN about an anthropologist at Adobe, studying how designers use Photoshop. It's an exception (although in academia there are quite a few notable anthropologists studying human usage of IT), but at least it's a glimpse of hope...