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Re:Ask HN: Who are the top UI designers on the web today? by petervandijck on Thursday December 10, 2009 @07:46AM (#987742)
Disagreed. I find that the agencies don't tend to "solve" problems, because they're not there when their solutions are measured/exposed to the real world. Agencies tend to take a stab at solutions. In house designers need to solve things.
Re:Ask HN: Who are the top UI designers on the web today? by chunkyslink on Thursday December 10, 2009 @07:52AM (#987749)
Perhaps that is the case when the relationship is not right. In a lot of cases we run the sites for our clients and dont have to ask them to make UI changes. We spend a lot of time fine tuning and getting this part right. We do this on a permanent basis.

But I accept your point if this kind of relationship doesnt exist and the site is 'handed over'