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A comment on Designers should be arbiters of truth - Mr. X of American Airlines. Parent comment

Re:Designers should be arbiters of truth - Mr. X of American... by PanMan on Tuesday December 08, 2009 @04:42AM (#983364)
I don't think so: Most premium-rate callcentres still lose money. It's not that easy to make a profit on 50 cts/min, of which half goes to the telco's.
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Re:Designers should be arbiters of truth - Mr. X of American... by robk on Tuesday December 08, 2009 @05:53AM (#983426)
I'm certain for Ryanair and EasyJet, everything they do is calculated to extract maximum value from the customer. Call centers included.
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