Designers should be arbiters of truth - Mr. X of American Airlines

Re:Designers should be arbiters of truth - Mr. X of American... by gaius on Tuesday December 08, 2009 @02:26AM (#983268)

I'd be willing to be Ryanair and Easyjet have the same strategy. They want you to call their premium-rate numbers.

Any savvy traveler knows, the "budget" in budget airlines refers only to their operations, not the final price you pay once all the fees, transfers etc are tacked on.

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Re:Designers should be arbiters of truth - Mr. X of American... by Kliment on Tuesday December 08, 2009 @02:58AM (#983291)

They hate people calling them. It's a terrible experience. They want you to do everything on their website, and go out of their way to make it difficult to contact them directly. Ryanair is notorious for charging for absolutely everything (Checkin fee? Seriously? Like you can opt out of that.)

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Re:Designers should be arbiters of truth - Mr. X of American... by forensic on Tuesday December 08, 2009 @01:38PM (#984272)

If you do online checkin and don't check any bags...

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Re:Designers should be arbiters of truth - Mr. X of American... by Kliment on Tuesday December 08, 2009 @04:39PM (#984668)

There is still an "online checkin fee", which is lower than the "real life" checkin fee, but it's still there. I maintain you can't opt out of checking in when you fly.

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Re:Designers should be arbiters of truth - Mr. X of American... by smiler on Tuesday December 08, 2009 @02:51AM (#983287)

Nope, they don't want you to call their premium rate numbers. I've booked many EasyJet flights and never had to phone them. With EasyJet you can even swap your flight for an earlier / later one (for an extra fee of course) online. It's completely self service on the web.

Even with premium rate phone numbers, call centres are still expensive.

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Re:Designers should be arbiters of truth - Mr. X of American... by PanMan on Tuesday December 08, 2009 @04:42AM (#983364)

I don't think so: Most premium-rate callcentres still lose money. It's not that easy to make a profit on 50 cts/min, of which half goes to the telco's.

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Re:Designers should be arbiters of truth - Mr. X of American... by robk on Tuesday December 08, 2009 @05:53AM (#983426)

I'm certain for Ryanair and EasyJet, everything they do is calculated to extract maximum value from the customer. Call centers included.

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Re:Designers should be arbiters of truth - Mr. X of American... by authentic on Tuesday December 08, 2009 @11:50AM (#984020)

come on, my fiancee booked a flight for EUR 17 round trip recently, including their credit card handling fee (which can be avoided by using visa electron). if that's not budget then i don't know what is. i have booked GBP 20 round trip flights with ryanair or easyjet numerous times, you just have to know how to play their special offers game and be somewhat flexible on dates. often, getting to the airport or parking costs me more than the actual flight. if treating incompetent customers badly enables these prices then so be it.

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Re:Designers should be arbiters of truth - Mr. X of American... by jrockway on Tuesday December 08, 2009 @04:46PM (#984689)

AA does the same thing. I spent last weekend in London and will spend next weekend in Frankfurt for that reason. And I will get around 35,000 frequent flyer miles out of the deal; enough for a free domestic round trip.

If this means that someone has to pay $35 because they can't follow the directions on the website, I am not going to shed many tears for them.

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