Exactly.

If someone's approach to a broken keyboard is some workaround instead of just asking for another keyboard it is a sign they handle problems very, very poorly.

It's an insurance company, maybe they want to assure that they still work even if there is something exploding. ;)

^^^this is the correct answer. as a manager I want to know if my team is experiencing an obstacle that should be simple for me to fix for them. A managers job is to remove these kind of obstacles. I don't want them wasting time with poor workarounds.