Proof that free plans don't attract the right users

Re:Proof that free plans don't attract the right users by madhavcp on Monday June 22, 2015 @11:19AM (#9758907)

Nice article! And I totally agree with the free users eating up support point. I was briefly part of the support team of another startup and I know it as a fact that there is nothing more agonizing than to see you falling short of time to support your paid clients. The thing is you can't give low priority to free users support requests since then they'll rant about your tool on social media and that's negative publicity for you.

In my opinion, I think no free plan should offer any support.

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Re:Proof that free plans don't attract the right users by chocksy on Monday June 22, 2015 @11:21AM (#9758920)

No support for free seems good but it's very hard to do. People will always look for support no matter if you say that you don't offer it. They will bash you on twitter or something. :)

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Re:Proof that free plans don't attract the right users by gorachel007 on Monday June 22, 2015 @11:32AM (#9758997)

Yeah haha or they'll bombard your info@ email account :)

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Re:Proof that free plans don't attract the right users by gorachel007 on Monday June 22, 2015 @11:32AM (#9758994)

I agree from a business standpoint, I recently downgraded from a paid plan to a free plan on a social media service because I wasn't satisfied with the support efforts.

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Re:Proof that free plans don't attract the right users by patootie on Tuesday June 23, 2015 @04:32AM (#9763315)

That's even worse considering you're paying them to do just that. What are the chances that changes in the free plan? It's kind of a red flag for companies that can't muster something as simple as customer support.

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