This is why I'm being so vague. I could actually give you specific details, but then my friend would be identified.
My friend said even with the small level of reforming he was trying to do, people stopped inviting him to meetings--because he was embarrassing with the way he was saying the Emperor has No Clothes, with respect to the processes being used.
Imagine a tech company where everyone basically has tenure, and promotions are based on how long you've been warming your seat. Now bake that organization for 50 years. That is your govt. IT department.
Of course, don't take me at my word. Wait a year, or 2 years, or whatever you think is a reasonable time to wait for results ... and then check the USPTO website, or the FAA website, or the BIS website ... whatever your favorite govt. IT portal is, and see if its better. Better yet, ask a friend in government if things have gotten better in his/her department.