It's also false. I still have two in a drawer at home. We were getting trade ins on upgrades (after 2+ years of use) of Storms while I worked at Verizon.

I don't know where they came up with that number. I'd believe 100% of users were dissatisfied, but there was obviously not a 100% return rate. That would mean every phone ever sold came back as a return.

Hard to tell without context, but I would guess that in-context, it was obvious hyperbole.