Re:The Ring Video Doorbell
by konradb on Monday May 18, 2015 @06:48AM
(#9563656)
The same company that made Ring came out with this first. It was crowdfunded and the people that stuck out the very long wait were very underwhelmed I hear. The doorbot facebook page was a lot of very angry people. I guess they abandoned the doorbot brand and moved to 'Ring' when they felt they had ironed out the kinks? Hope to try this out.
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Did not abandon. Still support it. Was a Gen 1 product for sure. Ring is our V2 and so far has been very well received, great reviews and very happy customers.
We did do a $99 upgrade for everyone that had bought a Doorbot .
Re:The Ring Video Doorbell
by NotHereNotThere on Monday May 18, 2015 @07:34AM
(#9563815)
I've read a lot of the reviews on the DoorBot Amazon page, and frankly, I would think twice about buying Ring. Not because of the many problems with the software/hardware that DoorBot suffered, but the lack of response from your customer service reps.
Not sure if you personally read them, but customer service unresponsiveness is a common theme in those 1-2 star reviews.
Have you done anything to address this problem? DoorBot was your first gen product; you HAD to expect problems and made sure people were being responded to.
Edit: forgot a word.
I never got a $99 upgrade offer - paid full price after never being able to get my doorbot working properly (802.11b only? Really??).
Ring has been a little better, but still get a black screen far more often than I'd like, and 3-5s latency on audio for a local wifi device is rather frustrating.