Say what you will about the email exchange, I think that is the most excellent problem report you'll ever see out of a C-level exec. It's the steps-to-repro/expected/observed report pattern that even seasoned testers too often can't be bothered with. Gates even goes so far as to give timings instead of estimates: "...six minutes" vs. "after a long time". We can all learn something, especially you, Little Ms. "I've been a tester for ten years and know how to write a bug report".

The replies are horribly disappointing, however. A bunch of managers chiming in without providing actionable, useful solutions so as to raise their "visibility". Nothing in that exchange (and granted, that's just the one we're privy to) encourages me to think the problem will get fixed.