Re:FacePay?
by downandout on Monday April 06, 2015 @03:51AM
(#9327074)
Unfortunately, as Google likes to say, the operate at "Google scale". My guess based on the sheer number of complaints in the forums, there were at least 1,000 merchants that this happened to. However, that was a tiny percentage of the merchant base. So, no one cared. As far as the BBB, they are useless. They consider any response at all from the business as meaning that the business has resolved the complaint. Once they told the BBB that my money was stolen due to "proprietary and confidential" reasons, they marked it as resolved and it actually benefited their BBB rating.
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Re:FacePay?
by cookiecaper on Monday April 06, 2015 @10:33AM
(#9328237)
It should be clarified for the general readership that the BBB is a private enterprise; basically, the pre-internet Yelp. Since they call themselves a "bureau", many people think they're a governmental agency, but they're not.
BBB doesn't benefit by alienating businesses or making it "difficult" to resolve complaints, and they have no obligation to actually help the consumer. There are a lot of shady companies with really good BBB ratings.
BBB is on its way out I think, superseded by crowdsourced review sites. People don't check BBB ratings very often anymore.