What to do when a client says they will pay on day x and don't?
So to provide some context, my client sent me a message yesterday that said he's leaving for vacation tomorrow (now today) and that he would be back next week and that he's going send the payment for my last milestone before he leaves.
I've sent him a friendly reminder this morning to please send the payment before he goes so that I can get started on the next set of tasks and I haven't heard from him.
He's a fairly new client and he's sent the first payment no problem, this is now the second and I just feel like his word doesn't mean much... What should I do?
Thanks!
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If it becomes a habitual problem, then you might need more aggressive actions.
Afraid that Slow Pay clients go with the territory. I've found that the bigger the client, the more likely to abuse (unintentionally of course) a small vendor partner. Typically blamed on bureaucracy, internal approvals, processing, new system, etc...
1) Keep Cool, play it like Fonzi. *Preserve the client relationship. Be friendly, but firm. "Hey, help me out on this."
2) Offer multiple payment options. Here are some ideas> http://smallbiztrends.com/2014/06/digital-payment-options-sm...
3) Future Clients: Offer upfront payment and/or retainer discounts. You'll want to mark-up to keep your margins intact. But clients like discount deals. Bonus, you'll have their money in the bank.
So part of it could be vacation prep.
I would try one more reminder, include a copy of the invoice or a link where he can pay you and indicate you won't be proceeding till the payment is made and you'd appreciate it if they could take care of it before they leaves or during his travel (if it's making it online). He might be waiting to respond after he's on his way.
Tell him to enjoy his vacation and you're looking forward to making progress on the project while he's out of town.
If you don't hear back from him I would give it a day or so to see if he takes care of it on vacation. If not I would wait to get started on it next week after he returns and makes payment.
I wouldn't work too far ahead without agreed payments being made and I wouldn't bug him on his vacation.
Good luck getting your payment.
Next time have them pay you a retainer.
This is a sure-fire way to burn a lot of bridges.
Nobody in this type of business should be charging interest for a few days of delayed payment.
I wouldn't call this bad advice, but this is definitely something a consultant should NOT do.
Good luck.