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A comment on Ask HN: Support ticketing system. Parent comment

Re:Ask HN: Support ticketing system by plusbryan on Wednesday November 04, 2009 @01:00PM (#922166)
From experience, Kayako is a disaster. Horrendous support and a platform that has had only minor upgrades for several years make it an unwise choice.
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Re:Ask HN: Support ticketing system by jaddison on Wednesday November 04, 2009 @02:36PM (#922427)
Perhaps you're right. I don't particularly know that it's the best tool, but the OP could always try it out for themselves:

http://www.kayako.com/trial/license.php

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