Is this the most condescending customer support ever experienced by mankind?

Re:Is this the most condescending customer support ever expe... by mod on Sunday February 22, 2015 @04:32PM (#9091207)

I thought you sounded like a jackass, and started it with "TERRIBLE."

The other guy was pedantic and sort-of sounded like an ass near the end. He took things a bit personally, maybe having a bad day or something.

He seems a little baffled about why you're angry that you got a "straight no" when that's the answer to your question.

I wouldn't have submitted to having an argument with you, but I'm not surprised he did. I don't think it's particularly awful in any sense. He was just too lengthy--he should have just said (in his 2nd email) something like "Sorry, but our setup does not include permanent URLs. It's part of the security policy our company has decided on. Let me know if I can help in some other way."

I don't get the impression you'd have been satisfied with that, either.

[ Parent | on HN ]

Re:Is this the most condescending customer support ever expe... by helloworld15 on Sunday February 22, 2015 @09:23PM (#9092225)

I admit getting a straight no without any follow up as to how we could figure it out rubbed me the wrong way as that's not what a customer support rep should do.

When I got condescension on top of that I lost it.

If not letting a smartass condescend me all the way to home makes me a jackass, I'm happy to be one.

The rep could have simply explained their stance without the smartassery and I would have frowned, said thanks and moved on.

[ Parent | on HN ]

Re:Is this the most condescending customer support ever expe... by ramblerman on Monday February 23, 2015 @03:07AM (#9093188)

If your ego was just a tad more in check, your correspondence with customer support might have been far shorter and you would have saved us all this ridiculous thread.

[ Parent | on HN ]

Re:Is this the most condescending customer support ever expe... by helloworld15 on Monday February 23, 2015 @05:25AM (#9093507)

This is what I don't get. People seem to genuinely think ego was involved. I was just blown away by how clueless the rep seemed (at first at least) about what I was asking. The condescension did the rest and I lost it.

[ Parent | on HN ]

Re:Is this the most condescending customer support ever expe... by DanBC on Monday February 23, 2015 @12:05PM (#9095371)

Multiple people have said the problem is with you, not with the support person.

Doesn't that at least make you pause to reconsider whether you're right or not?

[ Parent | on HN ]

Re:Is this the most condescending customer support ever expe... by helloworld15 on Monday February 23, 2015 @02:01PM (#9096199)

It does, but multiple people also stated that the rep was clearly untrained in customer service matters, some agreed saying a straight now without trying to help isn't the right thing to do. After all the comments I do feel like I was 100% wrong with the tone and volume I chose. I just felt incredibly frustrated at the complete lack of interest in trying to help out.

[ Parent | on HN ]

Re:Is this the most condescending customer support ever expe... by mod on Monday February 23, 2015 @12:41PM (#9095635)

I think your very first response exhibits that you were looking to have a spat with the support rep.

Most level-headed people would have thanked the rep, or said "That's unfortunate--I really would like to see a way I can script the install of this on new machines."

Again here--I don't think the rep seemed clueless at all. He exhibited a pretty in-depth knowledge about your topic of discussion. I think his point was "I wasn't trying to guess what you were really asking," and your point was "you should have guessed what I was really asking."

[ Parent | on HN ]

Re:Is this the most condescending customer support ever expe... by helloworld15 on Monday February 23, 2015 @02:04PM (#9096225)

He proved he wasn't clueless a few answers in the thread. But by that point that fact possibly bothered me even more. It was as if he was trying his best to be smoky and withholding information that could have proven to be relevant (hence the smartass comment I made. That's exactly the opposite of what a rep should do, i.e. trying to figure out how to help out.

[ Parent | on HN ]