My question is, what do you tell customers that demand responses Friday through Sunday? I mean if something breaks I am sure people come in/do remote work, so that's not the cases I am talking about. I assume this only works for companies that have non-critical or fully automated products where users don't have any person to person interaction built in anywhere.

I ask because I would love to implement something like this, but we get requests for service or user questions every day - and a three day turn around time on a user issue is terrible customer support - especially if they have other work riding on it. I realize treehouse is different in this respect.

It seems like the more employee focused you are the less responsive to customers you can be.