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A comment on Apple Reports Record First Quarter Results. Parent comment

Re:Apple Reports Record First Quarter Results by MBCook on Tuesday January 27, 2015 @11:10PM (#8958037)
I don't blame you. I'm not sure what I'd do in that situation. "Wait it out" is a good strategy if there is a design element in the new machines you don't like (I did that with the early glossy screens) but if your current machine is defective and basically can't be fixed I wouldn't blame you for jumping ship at all.

It's too bad situations like this end up in court where even if you get made whole it takes years and years and in the mean time you're just stuck with extra costs.

[ Parent | on HN ]
Re:Apple Reports Record First Quarter Results by slantyyz on Tuesday January 27, 2015 @11:28PM (#8958105)
The worst part - Apple has a great reputation for customer service, and as today's numbers prove, they could easily afford making me and my fellow owners of problematic 2011 MBPs whole, but they've kept their head in the sand about it.

It's unfortunate, because I used to be a promoter of Apple products to people I know. These days, not so much. In fact, I typically don't have much good to say about them at all. This might not have been the case had they been proactive about fixing this problem.

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Re:Apple Reports Record First Quarter Results by MBCook on Wednesday January 28, 2015 @12:12AM (#8958245)
I know they pull the "you've been through enough' here is a new machine" thing to help customers. But how many more mobos do you have to go through to get to that point. How much time would you waste?
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