Because they are addressed to the customer and for most of them, the aren't inspirational, because they are not entrepreneurs.
For what happens to the service, 2 paragraphs in my inbox is quite enough.
For what happens to the service, 2 paragraphs in my inbox is quite enough.
So what? Why must every single word be about the customer? I find "our incredible journey" posts inspirational and as long as they are clear what will happen with the service and what it means for the customers I don't see what the problem is.