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Re:Why do UI/UX designers not help without charging? by sandGorgon on Tuesday December 16, 2014 @04:46AM (#8756459)
I see. Thanks for taking the time to write this out - and the answer to your question is yes: there are many places for people to look and review your code (not limited to http://codereview.stackexchange.com/ and IRC).

From all your answer(s), I get the feeling that UI/UX designers tend not to spend time for free because of one of three reasons:

1. a quick design help cannot be done and the alternative is too much effort to be justified

2. if you have an MVP before you are taking design help - its already too late

3. You really dont want design help - you want platitudes

Let's say, for argument's sake, that I dont fall in any of these categories - built a MVP, took it to market, started generating revenue already. But I think I understand design (but am unskilled at it) and I can take a complete trashing of my current work. However, for certain startup-survival reasons, I need to make something incrementally better (both UI and UX). It's not the promised land, but just one teeny step towards it.

How can I frame my request for help to not piss you off, not waste too much of your time and still not kill my startup ?

Re:Why do UI/UX designers not help without charging? by ulisesrmzroche on Tuesday December 16, 2014 @06:22PM (#8760226)
I've never done dev/design/docs work for free except open source. I'm not going to spend any time reviewing your code/design or even answering your email unless there's money involved. I have my own projects to work on.

If you don't have the money to afford quality help, and instead you have to beg, then you're not where you think you are yet.

Re:Why do UI/UX designers not help without charging? by vitovito on Tuesday December 16, 2014 @04:20PM (#8759583)
Your second-to-last paragraph is a good framing, and your final question is a good question.

It's also a good example of why quick design help is hard, because there is no way for anyone but you to know what would be incrementally better or not for your users. All an outside designer can do is suggest things that might be interesting to test. You still have to try them and measure the change over time. A given designer has no specific knowledge about your market, and something can be well-designed in general but still have a lot of potential for market optimization.

( In fact, a colleague runs a service that is just that: he'll try something new for you, every month. https://draft.nu/revise/ )

Since only you have the data on your MVP, start there. Put together your customer lists. Make sure you understand their demographics and their usage patterns and why they purchased and what they were considering instead. Make sure you have ways to contact them for research interviews and if it's possible to go on-site to see them use your product live. Document how your competitors present and discuss their products.

Then, pick something. One small thing. A landing page. A particular form. A headline. Copy for a Google Adwords ad. Something you can measure your current performance on, and measure a change to afterwards. If you're not high-volume, this might be harder to find than you think, but go through the exercise of figuring out what you can collect enough data on now, and what can wait to change until you can measure it later (or what you don't care about measuring).

Then, you can take that one thing to a designer and say, "I'm looking to experiment with different changes to <X>. What are some things you think might be interesting to try? Anything goes."

You're not asking them to do any work. You're not asking them to stake their reputation on the line. Your language ("experiment," "different changes (plural)," "interesting," "try," "anything goes") all says you're willing to respect their time and level of engagement and also that you're prepared to handle their advice properly, that you're not looking for a silver bullet, you're looking for all of the lead bullets.

Say you ask for help with a landing page. A designer might suggest some copy or visual design tweaks for clarity (specific changes), but also suggest you test different headlines (without providing any), and also changing your format from short form to long form or vice versa (definitely without providing any content to you, but maybe they would be interested enough to sketch out some varied layouts). These are all great ideas. You should read up on A/B testing and test all of them in isolation, and also all together. You should test big dramatic changes even more frequently than you test small copy changes, because you don't want to be stuck looking for a local maximum. A UX person might also suggest ways to find out other things to test, research questions to ask, and suggest books or other resources so you can collect that data well.

A startup that came to office hours that well-prepared would basically almost not need design help at all.

Re:Why do UI/UX designers not help without charging? by sandGorgon on Friday December 19, 2014 @06:15AM (#8771806)
This was hyper useful. Thanks!