> According to the customer who complained about them (who is, after all, the person with the money)

There is a time honoured tradition regarding what to do if you have money and don't like the artistic style of the author, and "demand their publisher pulls the book or forces the author to change their style to suit you" isn't it. (Not to mention all the happy customers who gave the book 4 & 5 star ratings and didn't complain, who are, after all, also people with money)

> Consciously choosing to break the rules and breaking them because you don't know any better are two different things.

And how did Amazon decided on which was the reason for his actions?