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Re:Detailed report shows how U.S. Internet access monopolies... by jonathanwallace on Thursday October 30, 2014 @08:12PM (#8536607)
Did you read whole article? This wasn't the author but to answer your question, yes, people have contacted the FCC.

"“You know, I contacted the FCC. I contacted the [state] utilities commission, just for help because you couldn’t make any ground with Verizon, Cogent, or anyone,”..."

Re:Detailed report shows how U.S. Internet access monopolies... by dmckeon on Thursday October 30, 2014 @10:23PM (#8536995)
Can anyone with knowledge of Citrix speak to this:

> Because Boegly uses a Citrix application for payroll data, and “Citrix doesn’t like packet loss,” according to Boegly, the process was failing. ... > “Any time you have packet loss over a Citrix connection, it’s going to dump you,” says Boegly. “And that’s exactly what’s happening in the middle of the process. It has to then be started all over again and then begin the transfer process to get it to connect.”

If accurate, it sounds less than optimal.

Re:Detailed report shows how U.S. Internet access monopolies... by davidp on Friday October 31, 2014 @01:24AM (#8537452)
Pretty sure this is straight-up TCP behavior, possibly combined with trying to send large files inside the TCP connection via the Citrix protocol. If you consistently lose some percentage of packets for a while, the TCP connection can drop. The file transfer doesn't have auto-resume built in because it operates at a very low level.
Re:Detailed report shows how U.S. Internet access monopolies... by wmf on Thursday October 30, 2014 @10:39PM (#8537043)
Enterprisey protocols are so bad that there's a whole industry of WAN optimization to unbreak them.